Managing director, sales & Operations

About Mobile Citizen

Mobile Citizen is a social enterprise dedicated to expanding access to affordable internet and digital inclusion. Through strategic partnerships with and innovative connectivity solutions for schools, libraries, nonprofits, and community organizations, Mobile Citizen helps bridge the digital divide and ensure that more people can participate fully in education, employment, healthcare, and civic life. Mobile Citizen is a wholly owned subsidiary of Voqal Partners, a philanthropic nonprofit that advances collective liberation by investing in community-led solutions, bold advocacy, and systems change.

 

The Role

The Managing Director of Sales and Operations is responsible for driving sustainable Business-to-Business (B2B) growth while leading and strengthening the systems, teams, strategy, and customer experience that support it. The Managing Director will lead and oversee Mobile Citizen’s daily operations across sales, customer service, marketing and communications, data and reporting, budget management, and organizational adherence to telecommunications-related regulatory requirements.

The Managing Director will establish and nurture a strong relationship with nonprofit organizations, understand their unique needs, and demonstrate the value of partnering with us to deliver reliable, low-cost, high-speed, uncapped, wireless, mobile internet access to public institutions and members of the community that they serve. This important work ensures people can connect to the internet for school, for work, for healthcare, for fun, and for other essential daily activities.

 

Responsibilities

 ·      Lead and grow B2B division.

·       Implement and continuously refine the go-to-market (GTM) approach.

·       Evaluate and improve operational systems and workflows to support growth.

·       Manage, support, and develop an existing cross-functional team.

·       Ensure customers and partners receive responsive, high-quality service.

·       Develop and maintain strong,working relationships with vendors and suppliers.

·       Oversee marketing, communications, digital strategy, and customer engagement efforts.

·       Identify future staffing and organizational needs as the business evolves.

·       Stay current on industry trends, customer needs, and emerging opportunities in B2B sales.

 

Qualifications

 ·      Experience supporting and scaling B2B sales, growth, or revenue-generating function.

·       Experience contributing to partnership development and go-to-market strategy.

·       Experience building systems, improving workflows, and using data to guide decisions.

·       Experience leading cross-functional teams (sales, marketing, customer experience).

·       Experience in telecom or digital infrastructure a plus.

·       Proven success in operations, business development, and general management.

·       Familiarity with CRM systems, sales tools, or operational reporting systems.

·       Mission-driven experience or work in nonprofit/social impact environment a plus.

·       Experience managing teams and vendors in a remote environment strongly preferred.

 

Other Information

Status: Full-time, Regular, Exempt, benefits eligible

Salary: $144,000. Voqal Partners offers a competitive benefits package of paid time off; paid sick and family leave; retirement contributions; and medical, life, and disability insurance.

Reports to: Chief Financial Officer

Direct Reports: Two – Mobile Citizen Senior Business Analyst and Mobile Citizen Partnership Specialist

Work Environment: Remote and can be performed anywhere in the United States. We do not have a physical office location; however, we meet regularly via Zoom and occasionally in person when schedules allow. This role uses standard office equipment, including a laptop computer and a cell phone. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel is expected as part of this role to build and maintain customer relationships, represent the organization at conferences and industry events, and support strategic partnerships. Travel requirements will vary based on organizational priorities and business development opportunities but are expected to be 15% to 25%. 

 

To Apply

We know many candidates may not check every box. If this role resonates with you, we encourage you to apply. We are committed to building a team that reflects the communities we serve and to creating an environment where people can grow into their leadership.

Instead of a cover letter, please submit your resume and answers to the questions below at careers@voqalpartners.org. Put “Managing
Director, Sales & Operations” in the subject line of the email.

 

1.   Using 200 words or less, tell us about the most effective salesperson or business development leader you’ve worked with. What made them successful? How have they influenced your own approach?

 

2.   Using 200 words or less, tell us how you approach balancing revenue goals with mission alignment. In your view, what responsibility do organizations have beyond delivering a product or service?

 

3.   Using 200 words or less, tell us about a time you helped grow or improve a program, business line, customer experience, or operational system. What was your role, and what did you learn from that experience?

 

4.   Using 200 words or less, tell us about a time you took on work that fell outside your formal role or responsibilities. What was the situation, why did you do it, and how did you approach it? 

1.  

A written narrative is a clear and straightforward way to share your thinking, and many successful candidates chose that route. That said, you are welcome to answer the questions with a short presentation (up to 10 slides total) or an audio-visual file (up to 4 minutes total). Choose the approach that helps us understand you best.

 

AI Protocol

We understand that Artificial Intelligence (AI) has become a part of everyday life. We don’t ignore that reality, but we’re hiring you, not your AI assistant. Please do not use AI to generate your responses, either for written submissions or live interview questions. We want to understand your judgment, voice, and problem-solving style. If the main substance of a written submission was created by AI and not you, that’s a no-go. 

 

You may use AI for basic proofreading tasks (such as grammar, spelling, or clarity), as long as the core content and ideas are your own. During live interviews, AI tools should not be used to produce or display answers. If you use AI, be transparent. It will not count against you. It shows thoughtfulness and integrity.